Tracey Danaher

Professor

20032018
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Research Output 2003 2018

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Article
2018

Improving nonclinical and clinical-support services: lessons from oncology

Berry, L. L., Deming, K. A. & Danaher, T. S., Sep 2018, In : Mayo Clinic Proceedings: Innovations, Quality and Outcomes. 2, 3, p. 207-217 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
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The complementarity of frontline service employee creativity and attention to detail in service delivery

Sok, P., Sok, K. M., Danaher, T. S. & Danaher, P. J., 1 Aug 2018, In : Journal of Service Research. 21, 3, p. 365-378 14 p.

Research output: Contribution to journalArticleResearchpeer-review

2017

An empirical analysis of factors that influence retail website visit types

Pallant, J., Danaher, P. J., Sands, S. J. & Danaher, T. S., 1 Nov 2017, In : Journal of Retailing and Consumer Services. 39, p. 62-70 9 p.

Research output: Contribution to journalArticleResearchpeer-review

How a child with cancer moved from vulnerability to resilience

Danaher, T. S., Brand, S., Pickkard, L., Mack, J. & Berry, L., 20 Sep 2017, In : Journal of Clinical Oncology. 35, 27, p. 3169-3171 3 p.

Research output: Contribution to journalArticleOtherpeer-review

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, J. R., Danaher, T. S., Gallan, A. S., Orsingher, C., Lervik-Olsen, L. & Verma, R., 1 Oct 2017, In : Journal of Business Research. 79, p. 247-259 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Role of kindness in cancer care

Berry, L. L., Danaher, T. S., Chapman, R. & Awdish, R., 1 Nov 2017, In : Journal of Oncology Practice. 13, 11, p. 744-750 7 p.

Research output: Contribution to journalArticleResearchpeer-review

The magnitude of change effect in store remodeling

Ferraro, C. R., Danaher, T. S., Danaher, P. J. & Sands, S. J., 1 Dec 2017, In : Journal of Retailing. 93, 4, p. 440-457 18 p.

Research output: Contribution to journalArticleResearchpeer-review

2016

Does the reward match the effort for loyalty program members?

Danaher, P. J., Sajtos, L. & Danaher, T. S., 2016, In : Journal of Retailing and Consumer Services. 32, p. 23-31 9 p.

Research output: Contribution to journalArticleResearchpeer-review

2015

Achieving growth-quality of work life ambidexterity in small firms

Snell, L., Sok, P. & Danaher, T. S., 2015, In : Journal of Service Theory and Practice. 25, 5, p. 529 - 550 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers

Sweeney, J. C., Danaher, T. S. & McColl-Kennedy, J. R., 2015, In : Journal of Service Research. 18, 3, p. 318 - 335 18 p.

Research output: Contribution to journalArticleResearchpeer-review

What do customers get and give in return for loyalty program membership?

So, J. T., Danaher, T. S. & Gupta, S., 2015, In : Australasian Marketing Journal. 23, 3, p. 196 - 206 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Where, when, and how long: Factors that influence the redemption of mobile phone coupons

Danaher, P. J., Smith, M. S., Ranasinghe, K. A. & Danaher, T. S., 1 Oct 2015, In : Journal of Marketing Research. 52, 5, p. 710-725 16 p.

Research output: Contribution to journalArticleResearchpeer-review

2014

A socio-cognitive approach to customer adherence in health care

Snell, L., White, L. & Danaher, T. S., 2014, In : European Journal of Marketing. 48, 3/4, p. 496 - 521 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Comparing the effect of store remodeling on new and existing customers

Danaher, T. S. & Danaher, P. J., 2014, In : Journal of Marketing. 78, 3, p. 62 - 80 19 p.

Research output: Contribution to journalArticleResearchpeer-review

2013

Comparing the relative effectiveness of advertising channels: A case study of a multimedia blitz campaign

Danaher, P. J. & Dagger, T. S., 2013, In : Journal of Marketing Research. 50, 4, p. 517 - 534 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Engaging customers for loyalty in the restaurant industry: The role of satisfaction, trust, and delight

Bowden-Everson, J. L-H., Dagger, T. S. & Elliott, G., 2013, In : Journal of Food Service Business Research. 16, 1, p. 52 - 75 24 p.

Research output: Contribution to journalArticleResearchpeer-review

Selective halo effects arising from improving the interpersonal skills of frontline employees

Dagger, T. S., Danaher, P. J., Sweeney, J. C. & McColl-Kennedy, J. R., 2013, In : Journal of Service Research. 16, 4, p. 488 - 502 15 p.

Research output: Contribution to journalArticleResearchpeer-review

The effect of relationship desire on consumer-to-business relationships

Raciti, M. M., Ward, T. & Dagger, T. S., 2013, In : European Journal of Marketing. 47, 3/4, p. 615 - 634 20 p.

Research output: Contribution to journalArticleResearchpeer-review

2012

Health care customer value cocreation practice styles

McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C. & van Kasteren, Y., 2012, In : Journal of Service Research. 15, 4, p. 370 - 389 20 p.

Research output: Contribution to journalArticleResearchpeer-review

Matching service recovery solutions to customer recovery preferences

Nguyen, D. T., McColl-Kennedy, J. R. & Dagger, T. S., 2012, In : European Journal of Marketing. 46, 9, p. 1171 - 1194 24 p.

Research output: Contribution to journalArticleResearchpeer-review

The 38-percent solution: Empirical generalizations for repeat viewing of television programs

Danaher, P. J. & Dagger, T. S., 2012, In : Journal of Advertising Research. 52, 2, p. 225 - 233 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Uncovering the real effect of switching costs on the satisfaction-loyalty association: The critical role of involvement and relationship benefits

Dagger, T. S. & David, M. E., 2012, In : European Journal of Marketing. 46, 3/4, p. 447 - 468 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Using a nested logit model to forecast television ratings

Danaher, P. J. & Dagger, T. S., 2012, In : International Journal of Forecasting. 28, 3, p. 607 - 622 16 p.

Research output: Contribution to journalArticleResearchpeer-review

2011

Do relationship benefits and maintenance drive commitment and loyalty?

Dagger, T., David, M. & Ng, S., 2011, In : Journal of Services Marketing. 25, 4, p. 273 - 281 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Forecasting television ratings

Danaher, P., Dagger, T. & Smith, M., 2011, In : International Journal of Forecasting. 27, 4, p. 1215 - 1240 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Generating positive word-of-mouth in the service experience

Ng, S., David, M. & Dagger, T., 2011, In : Managing Service Quality. 21, 2, p. 133 - 151 19 p.

Research output: Contribution to journalArticleResearchpeer-review

Matching consumers' country and product image perceptions: An Australian perspective

Dagger, T. & Raciti, M., 2011, In : Journal of Consumer Marketing. 28, 3, p. 200 - 210 11 p.

Research output: Contribution to journalArticleResearchpeer-review

To delight or not to delight? An investigation of loyalty formation in the restaurant industry

Bowden, J. & Dagger, T., 2011, In : Journal of Hospitality Marketing and Management. 20, 5, p. 501 - 524 24 p.

Research output: Contribution to journalArticleResearchpeer-review

2010

Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Dagger, T. & O'Brien, T., 2010, In : European Journal of Marketing. 44, 9/10, p. 1528 - 1552 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Embedding relationship cues in written communication

Raciti, M. & Dagger, T., 2010, In : Journal of Services Marketing. 24, 2, p. 103 - 111 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Service quality, trust, commitment and service differentiation in business relationships

Chenet, P., Dagger, T. & O'Sullivan, D., 2010, In : Journal of Services Marketing. 24, 5, p. 336 - 346 11 p.

Research output: Contribution to journalArticleResearchpeer-review

2009

How often versus how long: The interplay of contact frequency and relationship duration in customer-reported service relationship strength

Dagger, T., Danaher, P. & Gibbs, B., 2009, In : Journal of Service Research. 11, 4, p. 371 - 388 18 p.

Research output: Contribution to journalArticleResearchpeer-review

2008

The impact of service contact type and demographic characteristics on service quality perceptions

Ganesan-Lim, C., Russell-Bennett, R. & Dagger, T., 2008, In : Journal of Services Marketing. 22, 7, p. 550 - 561 12 p.

Research output: Contribution to journalArticleResearchpeer-review

2007

A hierarchical model of health service quality: Scale development and investigation of an integrated model

Dagger, T., Sweeney, J. & Johnson, L., 2007, In : Journal of Service Research. 10, 2, p. 123 - 142 20 p.

Research output: Contribution to journalArticleResearchpeer-review

A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences

Ng, S., Russell-Bennett, R. & Dagger, T., 2007, In : Journal of Services Marketing. 21, 7, p. 471 - 480 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Service quality attribute weights: How do novice and longer-term customers construct service quality perceptions?

Dagger, T. & Sweeney, J., 2007, In : Journal of Service Research. 10, 1, p. 22 - 42 21 p.

Research output: Contribution to journalArticleResearchpeer-review

The complexity of relationship marketing for service customers

Ward, T. & Dagger, T., 2007, In : Journal of Services Marketing. 21, 4, p. 281 - 290 10 p.

Research output: Contribution to journalArticleResearchpeer-review

2006

The effect of service evaluations on behavioral intentions and quality of life

Dagger, T. & Sweeney, J., 2006, In : Journal of Service Research. 9, 1, p. 3 - 18 16 p.

Research output: Contribution to journalArticleResearchpeer-review