Personal profile


Dr Jacqueline O’Toole is a lecturer in the Work Integrated Learning (WIL) team in the Faculty of Business and Economics at Monash University.  She also has over twenty years’ experience lecturing in Leadership and Management, WIL, HRM, Ethics and Governance. Jacki first became interested in aged care whilst working as a Research Assistant at RMIT, exploring the key skill shortages and related working conditions in the residential aged care sector (RACS). This led to her undertaking her PhD, which investigated the key competencies, skills, and attributes required of leaders in RACS. This study highlighted the lack of research in aged care focussing on compassionate leadership, which has now become a significant interest for Jacki. Her research interests include compassionate leadership, residential aged care, graduate employability and the future of work.

Education/Academic qualification

Leadership, PhD, Key competencies, skills, and attributes required of leaders in the residential aged care services, RMIT University

12 Jan 201410 Sept 2018

Award Date: 28 May 2019

Research area keywords

  • Leadership
  • Employability
  • Assessment and Feedback
  • SDGs in Education
  • Innovation and Learning

Collaborations and top research areas from the last five years

Recent external collaboration on country/territory level. Dive into details by clicking on the dots or