Projects per year
Personal profile
Research interests
Impact of new technology use on consumers
Multi-channel retailing and services
Customer responses to service failures
Monash teaching commitment
MKF2111 - Buyer Behaviour (2008-2010)
MKF5430 - Advanced Business Research Method (2011)
MKF5630 - Services Marketing (2012)
MKC1200 - Principles of Marketing (2013 - 2016 )
MKC2110 - Buyer Behaviour in Marketing (2017 - now)
Biography
Dewi Tojib (PhD, Monash University) is an Associate Professor of Marketing at the Monash Business School, Monash University (Australia). Her research and doctorate supervision interests are in the field of services marketing. In particular her research focuses on consumer responses to service transgressions, consumer adoption of mobile services including self-service technology, and the dynamics of omni-channel service experiences. Her research has been published in Journal of Services Research, European Journal of Information Systems, European Journal of Marketing, Journal of Business Research, Journal of Marketing Management, and Journal of Services Marketing among others. She has had great involvement at the Australian & New Zealand Marketing Academy (ANZMAC) and currently serves as International Editorial Board of the Journal of Organizational and End User Computing. She is also a passionate educator who continually explores and implements innovative and practical ideas to foster students' interactive and independent learning and had received commendation from the School for teaching excellence.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Research area keywords
- Consumer Behaviour
- Services Marketing
- New Technology Use
Network
Projects
- 1 Finished
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Is matching 'Destination Image' and 'Destination Society Stereotype’ likely to influence travellers’ attitudes toward tourism destination?
Tojib, D., Tsarenko, Y., Rahayu, S. & Heruwasto, I.
1/05/17 → 31/05/18
Project: Research
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What’s best for customers: empathetic versus solution-oriented service robots
Tojib, D., Abdi, E., Tian, L., Rigby, L., Meads, J. & Prasad, T., 2023, (Accepted/In press) In: International Journal of Social Robotics. 13 p.Research output: Contribution to journal › Article › Research › peer-review
Open Access -
A study on the influence of service robots’ level of anthropomorphism on the willingness of users to follow their recommendations
Abdi, E., Tojib, D., Seong, A. K., Pamarthi, Y. & Millington-Palmer, G., 10 Sep 2022, In: Scientific Reports. 12, 1, 12 p., 15266.Research output: Contribution to journal › Article › Research › peer-review
Open Access -
High expectations: how tourists cope with disappointing vacation experiences
Hossain, M. I., Oppewal, H. & Tojib, D., 2022, (Accepted/In press) In: Journal of Travel Research. 21 p.Research output: Contribution to journal › Article › Research › peer-review
1 Citation (Scopus) -
Institutional work by migrant women leaders in precarious spaces of volunteering in Melbourne, Australia
Tsarenko, Y., Cruz, A. G. B., Snuggs, E. & Tojib, D., 2022, In: Gender, Place and Culture: a journal of feminist geography. 29, 5, p. 693-714 22 p.Research output: Contribution to journal › Article › Research › peer-review
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Service robots or human staff? The role of performance goal orientation in service robot adoption
Tojib, D., Ho, T. H., Tsarenko, Y. & Pentina, I., Sep 2022, In: Computers in Human Behavior. 134, 16 p., 107339.Research output: Contribution to journal › Article › Research › peer-review
3 Citations (Scopus)
Prizes
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2019 The Dean’s Teaching Excellence Award, Monash Business School
Tojib, Dewi (Recipient) & Cui, T. (Recipient), 2019
Prize: Prize (including medals and awards)
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Best paper in Psychology & Marketing track, the 10th Ineka Conference (Verona, Italy).
Tojib, Dewi (Recipient), Tsarenko, Yelena (Recipient) & Lo, C. (Recipient), 2019
Prize: Prize (including medals and awards)
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Top three finalist in the 2019 AxcessCapon Teaching Innovation Competition (Santa Fe, USA).
Tojib, Dewi (Recipient) & Cui, T. (Recipient), 2019
Prize: Prize (including medals and awards)