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2020

A simplified approach to understanding customer support and help during self-service encounters

van Tonder, E., Saunders, S. G. & de Beer, L. T., 2020, In : International Journal of Quality and Reliability Management. 37, 4, p. 609-634 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Collective ideological work for an alternative to consumerism: how an intentional community balances ideals and practice

Binay, I., Brace-Govan, J. & Oppewal, H., Mar 2020, In : Journal of Consumer Behaviour. 19, 2, p. 99-107 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Complex contradictions in a contemporary idealised feminine body project

Ferguson, S., Brace-Govan, J. & Welsh, B., 2020, (Accepted/In press) In : Journal of Marketing Management. 28 p.

Research output: Contribution to journalArticleResearchpeer-review

Consumer engagement with brand posts on social media in consecutive stages of the customer journey

Demmers, J., Weltevreden, J. W. J. & van Dolen, W. M., 2 Jan 2020, In : International Journal of Electronic Commerce. 24, 1, p. 53-77 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Crowdsourcing hypothesis tests: making transparent how design choices shape research results

Landy, J. F., Jia, M. L., Ding, I. L., Viganola, D., Tierney, W., Dreber, A., Johansson, M., Pfeiffer, T., Ebersole, C. R., Gronau, Q. F., Ly, A., van den Bergh, D., Marsman, M., Derks, K., Wagenmakers, E-J., Proctor, A., bartels, D. M., Cheung, F., Cimpian, A., Dhole, S. & 27 others, Donnellan, M. B., Hahn, A., Hall, M. P., Jiménez-Leal, W., Johnson, D. J., Lucas, R. E., Monin, B., Montealegre, A., Mullen, E., Pang, J., Ray, J., Reinero, D. A., Reynolds, J., Sowden, W., Storage, D., Su, R., Tworek, C. M., Van Bavel, J. J., Walco, D., Wills, J., xu, X., Yam, K. C., Yang, X., Cunningham, W. A., Schweinsberg, M., Urwitz, M. & The Crowdsourcing Hypothesis Test Collaboration, May 2020, In : Psychological Bulletin. 146, 5, p. 451-479 29 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Cultural globalization and young Korean women’s acculturative labor: K-beauty as hegemonic hybridity

Seo, Y., Cruz, A. G. B. & Fifita, I. ME., 2020, (Accepted/In press) In : International Journal of Cultural Studies. 19 p.

Research output: Contribution to journalArticleResearchpeer-review

Culturally polite communication: enhancing the effectiveness of the localization strategy

Li, D., Kreuzbauer, R., Chiu, C. & Keh, H. T., Jan 2020, In : Journal of Cross-Cultural Psychology. 51, 1, p. 49-69 21 p.

Research output: Contribution to journalArticleResearchpeer-review

Employing a value-belief-norm framework to gauge Carthage residents’ intentions to support sustainable cultural heritage tourism

Megeirhi, H. A., Woosnam, K. M., Ribeiro, M. A., Ramkissoon, H. & Denley, T. J., 2020, In : Journal of Sustainable Tourism. 28, 9, p. 1351-1370 20 p.

Research output: Contribution to journalArticleResearchpeer-review

Examining Iranian tourists’ memorable experiences on destination satisfaction and behavioral intentions

Gohary, A., Pourazizi, L., Madani, F. F. & Chan, E. Y., 2020, In : Current Issues in Tourism. 23, 2, p. 131-136 6 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Explicating the resource integration process during self-service socialisation: conceptual framework and research propositions

van Tonder, E., Saunders, S. G. & Farquhar, J. D., 2020, (Accepted/In press) In : Journal of Business Research. 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Gender status bias and the marketplace

Ferguson, S., Brace-Govan, J. & Martin, D. M., Feb 2020, In : Journal of Business Research. 107, p. 211-221 11 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Good match matters: knowledge co-creation in international joint ventures

Chang, J., Wang, J. J. & Bai, X., Jan 2020, In : Industrial Marketing Management. 84, p. 138-150 13 p.

Research output: Contribution to journalArticleResearchpeer-review

How mindset and store familiarity impact online stockout responses

Gunness, A. & Oppewal, H., 2020, In : International Journal of Retail and Distribution Management. 48, 4, p. 326-347 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Human staff vs. service robot vs. fellow customer: does it matter who helps your customer following a service failure incident?

Ho, T. H., Tojib, D. & Tsarenko, Y., May 2020, In : International Journal of Hospitality Management. 87, 10 p., 102501.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

In the eye of the beholder: how self-construal influences service evaluations following observations of others’ service experiences

Sharifi, S. & Spassova, G., 2020, In : European Journal of Marketing. 54, 5, p. 1087-1116 30 p.

Research output: Contribution to journalArticleResearchpeer-review

Mix&Match: a resource-based complaint recovery framework for tangible compensation

Stakhovych, S. & Tamaddoni, A., 2020, (Accepted/In press) In : Journal of Service Research. 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Product set granularity and consumer response to recommendations

Tsekouras, D., Dellaert, B. G. C., Donkers, B. & Häubl, G., 2020, In : Journal of the Academy of Marketing Science. 48, p. 186-202 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

Smiling signals intrinsic motivation

Cheng, Y., Mukhopadhyay, A. & Williams, P., Feb 2020, In : Journal of Consumer Research. 46, 5, p. 915-935 21 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Tactical use of rewards to enhance loyalty program effectiveness

Danaher, P. J., Sajtos, L. & Danaher, T. S., 2020, (Accepted/In press) In : International Journal of Research in Marketing. 16 p.

Research output: Contribution to journalArticleResearchpeer-review

The impact of health vs. non-health goals on individuals' lifestyle program choices: a discrete choice experiment approach

Benning, T. M., Dellaert, B. G. C. & Arentze, T. A., 30 Mar 2020, In : BMC Public Health. 20, 9 p., 411.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

The voice of cognition: active and passive voice influence distance and construal

Chan, E. Y. & Maglio, S. J., Apr 2020, In : Personality and Social Psychology Bulletin. 46, 4, p. 547-558 12 p.

Research output: Contribution to journalArticleResearchpeer-review

To erect temples to virtue: effects of state mindfulness on other-focused ethical behaviors

Orazi, D. C., Chen, J. & Chan, E. Y., 2020, (Accepted/In press) In : Journal of Business Ethics. 14 p.

Research output: Contribution to journalArticleResearchpeer-review

Whose algorithm says so: the relationships between type of firm, perceptions of trust and expertise, and the acceptance of financial robo-advice

Lourenço, C. J. S., Dellaert, B. G. C. & Donkers, B., Feb 2020, In : Journal of Interactive Marketing. 49, p. 107-124 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

You’re not yelping your case: the unexpected social consequences of word of mouth

Palmeira, M., Spassova, G. & Quoidbach, J., 2020, In : European Journal of Marketing. 54, 2, p. 419-447 29 p.

Research output: Contribution to journalArticleResearchpeer-review

“One country, two systems”: consumer acculturation of Hong Kong locals

Wang, J. J., Joy, A., Belk, R. & Sherry, J. F., Jan 2020, In : European Journal of Marketing. 54, 1, p. 1-25 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
2 Citations (Scopus)
2019

A longitudinal study examining uptake of new recreation infrastructure by inactive adults

Smith, B. J., MacKenzie-Stewart, R., Newton, F. J., Haregu, T. N., Bauman, A., Donovan, R. J., Mahal, A., Ewing, M. T. & Newton, J. D., 1 Aug 2019, In : International Journal of Behavioral Nutrition and Physical Activity. 16, 1, 10 p., 59.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

Celebrity versus film persona endorsements: examining the effect of celebrity transgressions on consumer judgments

Kennedy, A., Baxter, S. M. & Ilicic, J., Feb 2019, In : Psychology and Marketing. 36, 2, p. 102-112 11 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Coffee cues elevate arousal and reduce level of construal

Chan, E. Y. & Maglio, S. J., 1 Apr 2019, In : Consciousness and Cognition. 70, p. 57-69 13 p.

Research output: Contribution to journalArticleResearchpeer-review

5 Citations (Scopus)

Collaborative orientation to advance value co-creation in buyer–seller relationships

Gupta, S., Polonsky, M. & Lazaravic, V., 2019, In : Journal of Strategic Marketing. 27, 3, p. 191-209 19 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Combining virtual reality and mobile eye tracking to provide a naturalistic experimental environment for shopper research

Meißner, M., Pfeiffer, J., Pfeiffer, T. & Oppewal, H., Jul 2019, In : Journal of Business Research. 100, p. 445-458 14 p.

Research output: Contribution to journalArticleResearchpeer-review

27 Citations (Scopus)

Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour

Mahardika, H., Thomas, D., Ewing, M. T. & Japutra, A., 2019, (Accepted/In press) In : Journal of Retailing and Consumer Services. 10 p., 101943.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Consumer motivation for product disposal and its role in acquiring products for reuse

Simpson, D., Power, D., Riach, K. & Tsarenko, Y., Oct 2019, In : Journal of Operations Management. 65, 7, p. 612-635 24 p.

Research output: Contribution to journalArticleResearchpeer-review

Consumer responses to high service attentiveness: a cross-cultural examination

Liu, M. W., Zhang, L. & Keh, H. T., Mar 2019, In : Journal of International Marketing. 27, 1, p. 56-73 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Controlled and uncontrolled communication stimuli and organic food purchases: the mediating role of perceived communication clarity, perceived health benefits, and trust

Anisimova, T., Mavondo, F. & Weiss, J., 17 Feb 2019, In : Journal of Marketing Communications. 25, 2, p. 180-203 24 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Cultural globalization from the periphery: translation practices of English-speaking K-pop fans

Cruz, A. G. B., Seo, Y. & Binay, I., May 2019, (Accepted/In press) In : Journal of Consumer Culture. 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Dirty weekends and personal hygiene products: the embodiment of casual sex in marketing

Chan, E. Y., Jun 2019, In : Psychology and Marketing. 36, 6, p. 587-596 10 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Does consumer‐firm affiliation matter? The impact of social distance on consumers’ moral judgments

Lo, C., Tsarenko, Y. & Tojib, D., Dec 2019, In : Psychology and Marketing. 36, 12, p. 1215-1225 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Email is evil! Behavioural responses towards permission-based direct email marketing and gender differences

Mahmoud, A. B., Grigoriou, N., Fuxman, L., Hack-Polay, D., Mahmoud, F. B., Yafi, E. & Tehseen, S., 2019, In : Journal of Research in Interactive Marketing. 13, 2, p. 227-248 22 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Experience and facilitating conditions as impediments to consumers’ new technology adoption

Mahardika, H., Thomas, D., Ewing, M. T. & Japutra, A., 1 Jan 2019, In : International Review of Retail Distribution and Consumer Research. 29, 1, p. 79-98 20 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Exposure to national flags reduces tax evasion: evidence from the United States, Australia, and Britain

Chan, E., Mar 2019, In : European Journal of Social Psychology. 49, 2, p. 300-312 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Finding hope and healing when cure is not possible

Stuart, B., Danaher, T., Awdish, R. & Berry, L., Apr 2019, In : Mayo Clinic Proceedings. 94, 4, p. 677-685 9 p.

Research output: Contribution to journalArticleOtherpeer-review

Hidden in the dark: dim ambient lighting increases game play duration and total spend

Ilicic, J. & Baxter, S. M., 2019, (Accepted/In press) In : Journal of Gambling Studies. 16 p.

Research output: Contribution to journalArticleResearchpeer-review

How an unequal intra-firm resources distribution affect market share

Davcik, N. & Grigoriou, N., 2019, In : Marketing Intelligence and Planning. 38, 2, p. 167-180 14 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

How do alternative strategic orientations influence social media performance?

Valos, M. J., Mavondo, F. T. & Nyadzayo, M. W., 2 Jan 2019, In : Journal of Strategic Marketing. 27, 1, p. 1-20 20 p.

Research output: Contribution to journalArticleResearchpeer-review

How manufacturer brand erosion shapes consumer assortment perceptions

Li, C., He, Y., Peng, L. & Yuan, D., 2019, In : Asia Pacific Journal of Marketing and Logistics. 32, 4, p. 922-939 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Individual pension risk preference elicitation and collective asset allocation with heterogeneity

Alserda, G. A. G., Dellaert, B. G. C., Swinkels, L. & van der Lecq, F. S. G., Apr 2019, In : Journal of Banking and Finance. 101, p. 206-225 20 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
2 Citations (Scopus)

Integrating construal level theory in the design of fear appeals in IS security research

Orazi, D. C., Warkentin, M. & Johnston, A. C., 2019, In : Communications of the Association for Information Systems. 45, p. 397-410 14 p., 22.

Research output: Contribution to journalArticleResearchpeer-review

Investigating the hypothesis that coping and nonattachment mediate complicated grief onto hoarding

Lawrence, L. M. & Elphinstone, B., 2019, In : Journal of Loss & Trauma. 24, 8, p. 750-765 16 p.

Research output: Contribution to journalArticleResearchpeer-review