Research Output 1988 2019

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Conference Paper
2006

Non-medical support services for women with HIV/AIDS: exploratory study

Tsarenko, Y., Gabbott, M. & Russell, J. M., 2006, Marketing Excellence: Proceedings of the Academy of Marketing Conference. Egan, J. & Baines, P. (eds.). London UK: Middlesex University Press, p. 1 - 14 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Performance measures used by small motels in Australia

Bergin-Seers, S. & Jago, L., 2006, Proceedings of the 15th Annual CHME Research Conference - Promoting Excellence in Research, Teaching and Learning. Lashley, C. & Best, W. (eds.). Nottingham UK: Council for Hospitality Management Education (CHME), p. 10 - 27 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

7 Citations (Scopus)

Provision of post-purchase reinforcement results in cognitive dissonance reduction and satisfaction enhancement

Mao, W., Oppewal, H. & Walker, I. M., 2006, Advancing Theory, Maintaining Relevance: Proceedings of the Australian & New Zealand Marketing Academy Conference. Ali, Y. & van Dessel, M. (eds.). Brisbane Qld Australia: Australian and New Zealand Marketing Academy (ANZMAC), p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Scale development for customer emotional intelligence in service encounters

Mok, W. H., Tsarenko, Y. & Gabbott, M., 2006, Advances in Marketing: Linking Organizations and Customers: Proceedings of the Annual Meeting of the Society for Marketing Advances. Kehoe, W. J. & Whitten, L. K. (eds.). Nashville USA: Society for Marketing Advances, p. 276 - 279 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The case for social responsibility in SMEs and the potential role for nonprofit organisations

Blair, J. & Brace-Govan, J. V. F., 2006, Controversies in Social Marketing: The Way Forward. Fry, M-L. (ed.). Newcastle NSW Australia: University of Newcastle, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The consumption of gift wrapping

Minahan, S., Porublev, E. A. & Dubelaar, C., 2006, Advancing Theory, Maintaining Relevance: Proceedings of the Australian & New Zealand Marketing Academy Conference. Ali, Y. & van Dessel, M. (eds.). Brisbane Qld Australia: Australian and New Zealand Marketing Academy (ANZMAC), p. 1 - 8 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The Internet: leveller or divider? A cultural capital perspective

Smith-Mitchell, E. L. M. & Dubelaar, C., 2006, Marketing Theory and Applications: Proceedings of the AMA Winter Educators' Conference. Johnson, J. L. & Hulland, J. (eds.). Chicago IL USA: American Marketing Association, Vol. 17. p. 160 - 167 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The nature of innovation in Small and Medium Tourism Enterprises (SMTEs) in the tourism sector

Bergin-Seers, S. & Roberts, L., 2006, Proceedings of the 51st International Council for Small Business (ICSB) World Conference - Unique Solutions for Unique Environments. Melbourne Vic Australia: International Council for Small Business, p. 1 - 11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The Urban Rural Digital Divide: The Role of Global Village, Urban Leadership and Social Enchainment on Household Internet Adoption

Thomas, D., Finn, A. & McFadyen, S., 2006, Marketing and Public Policy Conference Proceedings. M Martin, I., W. Stewart, D. & Kamins, M. (eds.). Vol. 16. p. 50-51 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

To attach or not to attach? That is the consuming question

Brace-Govan, J. V. F. & Gabbott, T. M., 2006, Marketing Excellence: Proceedings of the Academy of Marketing Annual Conference 2006. Egan, J. & Baines, P. (eds.). London UK: Middlesex University Press, p. 1 - 13 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

2005

A conceptual model of consumer personality-brand preferences relationship

Mulyanegara, R. C. & Tsarenko, Y., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 58 - 64 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

An analysis of consumer pharmacy shopping trips

Oppewal, H. & Sands, S. J., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 91 - 97 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

An evaluation of benchmarking and business improvement websites for small tourism enterprises

Bergin-Seers, S., 2005, Proceedings of Tourism Enterprise Strategies (TES): Thriving-and Surviving-in an Online Era Conference. Zeleznikow, J. & Deery, M. (eds.). Melbourne Vic Australia: Victoria University, p. 169 - 181 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

A sequence alignment distance measure for preference rank aggregation

Prinzie, A. & Oppewal, H., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 100 - 107 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Attribute importance in a Triadic relationship

Naude, P. & Worthington, J. S., 2005, Marketing: Building business, shaping society. Ui Ghallachoir, K. (ed.). Dublin Ireland: Dublin Institute of Technology, p. 1 - 13 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Benchmarking resources for performance enhancement in small tourism enterprises

Bergin-Seers, S. & Breen, J., 2005, Proceedings of the Council for Australian University Tourism and Hospitality Education Conference - Sharing Tourism Knowledge. Tremblay, P. & Boyle, A. (eds.). Darwin NT Australia: Charles Darwin University, p. 1 - 12 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Brand matters: an examination of small-to-medium sized enterprises

Napoli, J., Ewing, M. T. & Berthon, P. R., 2005, ANZMAC 2005 - Broadening the boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: University of Western Ausralia, p. 65 - 69 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Building a corporate socially responsible brand: an investigation of issue complexity

Polonsky, M. J. & Jevons, C. P., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 68 - 74 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Capital resources effects downstream of technology consumption

Ting, S., Dawson, L. L. & Dubelaar, P. C., 2005, IADIS International Conference E-commerce 2005: Proceedings. Karmakar, N. & Isaias, P. (eds.). Portugal: IADIS Press, p. 369 - 373 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Cause-related marketing: an extension of the congruity concept

Ringer, A. C., Oppewal, H. & Bednall, D. H. B., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 198 - 206 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Comparing choice models across decision states: some preliminary results

Morrison, M., Wang, P. Z., Oppewal, H. & Waller, D. S., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 76 - 82 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Complexity and conflict: the influence of stakeholders in strategic planning processses in two nonprofit voluntary associations

Inglis, L. M. & Minahan, S. M., 2005, Management Futures: Proceedings of the BAM Annual Conference. McKiernan, P. & Easterby-Smith, M. (eds.). St Andrews Scotland: University of St Andrews, p. 1 - 19 19 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer value: whose perspective matters?

Mavondo, F. T. & Nasution, H. N., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 58 - 65 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Developing an audit for SME salesforce performance: some implications for sales organisation effectiveness

Grant, K. D., Laney, R. P., Pickett, B. & Nasution, H. N., 2005, ANZMAC 2005 - Broadening the boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Diamond industry: impact of economic and organizational changes on network strategy development

Gupta, S. & Webster, C. M., 2005, Global Business and Economics Anthology: Selected Papers 2005 Business & Economics Society International Conference. Kantarelis, D. (ed.). Worcester USA: Business & Economics Society International, Vol. 2005. p. 220 - 227 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Dynamic e-intermediary innovation/adoption processes

Gupta, S., Cadeaux, J. & Woodside, A. G., 2005, Proceedings of the Annual Meeting for the Society of Marketing Advances - Advances in Marketing: Managerial, Pedagogical, Theoretical. Kehoe, W. J. & Whitten, L. K. (eds.). USA: Society for Marketing Advances, p. 36 - 39 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Emotions, sincerity and consumer satisfaction

Gountas, S. & Mavondo, F. T., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 82 - 88 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Emotions as a form of customer resource in service encounters

Mok, W-H., Gabbott, T. M. & Tsarenko, Y., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 161 - 169 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

E-talking: viral marketing to spread brand messages

Dobele, A., Beverland, M. B. & Toleman, D. J., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 51 - 56 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Exploring consumer fanaticism: a fresh perspective on the concept of loyalty

Chung, E., Farrelly, F. J. D., Beverland, M. B. & Quester, P. G., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 43 - 52 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Factors influencing paradoxes of technology adoption and consumption

Ting, S., Dubelaar, P. C. & Dawson, L. L., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 142 - 148 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Food-related life style segments in Australia: what's the trend?

Reid, M. J., Brunso, K. & Grunert, K., 2005, ANZMAC 2005 Conference - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 270 - 276 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Implementing a customer orientation in an industrial context

Yakimova, R., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 153 - 159 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Market orientation and innovation for strategic integration of exchange relationships: the case of Argyle diamonds

Webster, C. M. & Gupta, S., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 140 - 146 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

New horses for old courses: questioning the limitations of sustainable tourism to supply-driven measures and the nature-based context

Crouch, G., Devinney, T., Dolnicar, S., Huybers, T., Louviere, J. & Oppewal, H., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 13 - 19 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Organisational learning profiles: implications for innovation and performance

Mavondo, F. T. & Tsarenko, Y., 2005, Proceedings of the Annual Conference of the Economy of Marketing Science on Developments in Marketing Science. Spotts, H. E. (ed.). USA: Academy of Marketing Science, Vol. 28. p. 1 - 6 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Personality, opportunity, motivation, self-efficacy, resources and ability (POMSERA) as predictors of consumer behaviour

Gountas, J. & Mavondo, F. T., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 92 - 99 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Process mapping techniques to investigate the implementation of customer relationship programs

Steel, M., Dubelaar, P. C., Gabbott, T. M. & Ewing, M. T., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 33 - 40 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Store names information signalling: a credibility perspective

Vocino, A. & Oppewal, H., 2005, Proceedings of the 19th ANZAM Conference: Engaging the Multiple Contexts of Management - Convergence and Divergence of Management Theory and Practice. Davies, D., Fisher, G. & Hughes, R. (eds.). Lindfield NSW Australia: ANZAM, p. 1 - 12 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The Bed and Breakfast Experience - An Analysis of hosts' and guests' expectations

Felix, D., Broad, S. & Griffiths, M., 2005, 2005 Las Vegas International Hospitality and Convention Summit. Gu, D. Z. (ed.). Las Vegas USA: University of Nevada, p. 1 - 20 20 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The effect of store name investments on perceived store quality

Vocino, A. & Oppewal, H., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 136 - 142 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

The impact of service quality on customer value in the hotel industry

Nasution, H. N. & Mavondo, F. T., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 72 - 79 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Time for advancement: a framework for standardisation of international advertising strategy

Luxton, S. L., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 101 - 108 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Tourism discretionary spending choice behaviour

Crouch, G. I., Devinney, T., Dolnicar, S., Huybers, T., Louviere, J. J. & Oppewal, H., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 7 - 12 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Triadic relationships and the measurement of attribute importance

Worthington, S. & Naude, P., 2005, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 94 - 99 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

2004

A capability view of corporate social responsibility

Corcoran, J. M. & Gabbott, T. M., 2004, Virtue in Marketing: Proceedings of the Academy of Marketing Conference 2004. Davies, B. & Dermody, J. (eds.). Cheltenham UK: The Business School, University of Gloucestershire, p. 1 - 10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

A conceptual model of consumer decision states using information acceleration

Oppewal, H., Morrison, M., Rungie, C., Waller, D. S., Wang, P. Z., Louviere, J. & Devinney, T., 2004, Marketing Accountabilities and Responsibilities: ANZMAC 2004 Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

A new model of fan loyalty: emotionally bonded involvement

Argus, K. J., Farrelly, F. J. D. & Quester, P. G., 2004, Marketing Accountabilities and Responsibilities: Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

An examination of the brand relationship quality scale in the evaluation of service brands

Yoon, T-H., Ekinci, Y. & Oppewal, H., 2004, Worldwide Marketing?: Proceedings of the 33rd EMAC Conference. Munuera, J. (ed.). Murcia Spain: University of Murcia, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

An exploration of consumer forgiveness following marketer failure

Chung, E., Beverland, M. B. & Gabbott, T. M., 2004, Marketing Accountabilities and Responsibilities: Proceedings of the Conference. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC, p. 1 - 8 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review