Research Output 1988 2019

53 Citations (Scopus)

Cultural orientation: its relationship with market orientation, innovation and organisational performance

Mavondo, F. T. & Farrell, M., 2003, In : Management Decision. 41, 3, p. 241 - 249 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Cultural Orientation: Its relationship with market orientation, innovation and organisational performance

Mavondo, F. T. & Rugimbana, R., 2001, 2001 Proceedings Advancing Knowledge Development in African Business. Ogbuehi, A. (ed.). Philadelphia PENN USA: Saint Joseph's Univerversity, Vol. 2. p. 140 - 146 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Cultural Sensitivity in International Marketing: A Case Study of Australia-Malaysia Relations

Muthaly, S. K. & Zaman, M., 1998, Proceedings of Australian and New Zealand Marketing Academy Conference. Dunedin New Zealand: University of Otago, p. 1649 - 1657 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

46 Citations (Scopus)

Customer and brand manager perspectives on brand relationships: a conceptual framework

Jevons, C. P., Gabbott, T. M. & de Chernatony, L., 2005, In : Journal of Product and Brand Management. 14, 5, p. 300 - 309 10 p.

Research output: Contribution to journalArticleResearchpeer-review

113 Citations (Scopus)

Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers

Sweeney, J. C., Danaher, T. S. & McColl-Kennedy, J. R., 2015, In : Journal of Service Research. 18, 3, p. 318 - 335 18 p.

Research output: Contribution to journalArticleResearchpeer-review

40 Citations (Scopus)

Customer heterogeneity in service management

Danaher, P. J., 1 Dec 1998, In : Journal of Service Research. 1, 2, p. 129-139 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer perceptions of responsible retailing in Australia

Sands, S. J. & Minahan, S., 2004, Marketing Accountabilities and Responsibilities: Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer privacy concern in dealings with financial institutions

Tsarenko, Y. & Stewart, D. B., 2007, Reputation, Responsibility, Relevance: Australia & New Zealand Marketing Academy (ANZMAC) 2007 Conference Proceedings. Thyne, M., Deans, K. R. & Gnoth, J. (eds.). Dunedin New Zealand: Australia & New Zealand Marketing Academy (ANZMAC), p. 1045 - 1051 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer relationship management discrepancy and dissatisfaction

Steel, M. & Jennings, A. M., 2004, ANZAM 2004 - Marketing Accountabilities and Responsibilities: Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 8 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer relationship management through the eyes of the customers

Gabbott, M. T. & Tsarenko, Y., 2002, Global Business and Technology Association, International Conference Readings Book. Delener, N. & Chao, C. (eds.). Rome Italy: Global Business and Technology Association, p. 434 - 440 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

91 Citations (Scopus)

Customer relationships with service personnel: Do we measure closeness, quality or strength?

Bove, L. & Johnson, L. W., 2001, In : Journal of Business Research. 54, 3, p. 189 - 197 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer Satisfaction: An Evaluation of Horticultural Produce Purchases

Matanda, M., Mavondo, F. T. & Schroder, W., 1999, Marketing in the Third Millennium. Sydney NSW Australia: University of NSW, p. -

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer satisfaction and teaching evaluation in higher education

Bedggood, R. E. & Pollard, R. J., 2001, Global Marketing Issues at the Turn of the Millenium: Proceedings of the Tenth Biennial World Marketing Congress. Spotts, H., Meadow, H. & Smith, S. (eds.). 1 ed. Cardiff Wales: Cardiff Business School, Vol. 10. p. 1 - 1 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Customer satisfaction in local government: the case of the restructured city of Perth, Australia

Cripps, H., Ewing, M. T. & McMahaon, L., 2004, In : Journal of Nonprofit and Public Sector Marketing. 12, 1, p. 1 - 22 22 p.

Research output: Contribution to journalArticleResearchpeer-review

115 Citations (Scopus)

Customer Satisfaction in the Tourist Industry: A Case Study of Visitors to New Zealand

Danaher, P. J. & Arweiler, N., 1 Jan 1996, In : Journal of Travel Research. 35, 1, p. 89-93 5 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer satisfaction measurement practice in Australia

Jevons, C. P., 2005, In : Journal of Asia Pacific Marketing. 4, 1, p. 4 - 16 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer satisfaction with supermarket retail shopping

Abubakar, B., Mavondo, F. T. & Clulow, V., 2001, Bridging Marketing Theory and Practice Conference Proceedings. Chetty, S. & Collins, B. (eds.). Auckland NZ: Australian and New Zealand Marketing Academy, p. 1 - 1 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

14 Citations (Scopus)

Customer-to-noncustomer interactions: Extending the 'social' dimension of the store environment

Sands, S., Harper, E. & Ferraro, C., 2011, In : Journal of Retailing and Consumer Services. 18, 5, p. 438 - 447 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer value: whose perspective matters?

Mavondo, F. T. & Nasution, H. N., 2005, ANZMAC 2005 - Broadening the Boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 58 - 65 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

100 Citations (Scopus)

Customer value in the hotel industry: What managers believe they deliver and what customer experience

Nasution, H. N. & Mavondo, F. T., 2008, In : International Journal of Hospitality Management. 27, 2, p. 204 - 213 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Dance Eating Disorders and Questions of Control

Brace-Govan, J. V. F., 2000, The Australian Sociological Association 2000 Conference. Adelaide SA Australia: Flinders University, p. - 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

3 Citations (Scopus)

Debit cards and fraud

Worthington, J., 2009, In : International Journal of Bank Marketing. 27, 5, p. 400 - 402 3 p.

Research output: Contribution to journalLetterOther

Decision states and information acceleration

Rungie, C., Morrison, M., Waller, D. S., Wang, P. Z., Louviere, J., Oppewal, H., Devinney, T. & Coltman, T., 2004, Marketing Accountabilities and Responsibilities: Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 5 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Decision states for purchasing a DVD player: a preliminary study

Waller, D. S., Wang, P. Z., Oppewal, H., Morrison, M., Rungie, C., Louviere, J. & Devinney, T., 2004, Marketing Accountabilities and Responsibilities: Conference Proceedings. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC 2004 (Australian and New Zealand Academy), p. 1 - 5 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Defections, discourse and devotion: some propositions on customer desertion, dialogue and loyalty

Hulbert, J., Pitt, L. F. & Ewing, M. T., 2003, In : Journal of General Management. 28, 3, p. 43 - 51 9 p.

Research output: Contribution to journalArticleResearchpeer-review

53 Citations (Scopus)

Defending the co-branding benefits of sponsorship B2B partnerships: the case of ambush marketing

Farrelly, F. J. D., Quester, P. G. & Greyser, S. A., 2005, In : Journal of Advertising Research. 45, 3, p. 339 - 348 10 p.

Research output: Contribution to journalArticleResearchpeer-review

13 Citations (Scopus)

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J., Soutar, G. N. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553 - 1563 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Delphi re-visited: A concise method for industry consultation on curriculum

Brace-Govan, J. V. F., Farrelly, F. J., Joy, S., Luxton, S. L. & Davey, I., 2001, In : Aust & New Zealand Journal of Vocational Education Research. 9, 1, p. 1 - 19 19 p.

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)

Delusion in attribution: caveats in using attribution for media budget allocation

Danaher, P. J. & van Heerde, H. J., Oct 2018, In : Journal of Marketing Research. 55, 5, p. 667-685 19 p.

Research output: Contribution to journalArticleResearchpeer-review

10 Citations (Scopus)

Dependence and effectiveness in the nonprofit-corporate alliance: The mediating effect of objectives achievement

Lefroy, K. E. & Tsarenko, Y., 2014, In : Journal of Business Research. 67, 9, p. 1959 - 1966 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Dependency, reciprocity and trust in Sino-Australian business relationships

Freeman, S., Lim, C. & Ewing, M. T., 2003, Institutional Challenges for the Global China: Conference Proceedings. Smyth, R., Tam, O. K. & Zhu, C. (eds.). Clayton Vic Australia: Asian Business and Economics Research Unit, p. 299 - 313 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Design-driven firms: Exploring what it means to be design-led

Beverland, M. B. & Farrelly, F. J. D., 2008, Proceedings of the Australia and New Zealand Marketing Academy Conference 2008 - Marketing: Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney NSW Australia: ANZMAC, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Designing engineering courses - for what market?

Wellington, P. & Brennan, L., 1998, Seventh Annual Australasian Conference of Engineering Management Educators (ACEME) Proceedings. Clayton Vic Australia: Monash University, p. 133 - 140 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

25 Citations (Scopus)

Destination marketing and visitor experiences: the development of a conceptual framework

Jiang, Y., Ramkissoon, H. & Mavondo, F., 17 Aug 2016, In : Journal of Hospitality Marketing and Management. 25, 6, p. 653-675 23 p.

Research output: Contribution to journalArticleResearchpeer-review

8 Citations (Scopus)

Detecting gender item bias and differential manifest response behavior: A Rasch-based solution

Salzberger, T., Newton, F. J. & Ewing, M. T., 2014, In : Journal of Business Research. 67, 4, p. 598 - 607 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Determinants of e-loyalty and customer patronage in blog-retailing: A case study of retailers using blog retailing format in Singapore

Ng, J. & Matanda, M. J., 2008, Proceedings of the Australia and New Zealand Marketing Academy Conference 2008 - Marketing: Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney NSW Australia: ANZMAC, p. 1 - 9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Determinants of Exporting Considerations: An Exploratory Study on Vietnamese Small and Medium Enterprises (SMEs)

Zaman, M. & Muthaly, S. K., 1998, Proceedings of Australian and New Zealand Marketing Academy Conference. Dunedin New Zealand: University of Otago, p. 2838 - 2847 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

9 Citations (Scopus)

Determinants of franchise conversion

Hodge, C. L., Oppewal, H. & Leckie, C., 2013, In : European Journal of Marketing. 47, 10, p. 1554 - 1575 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Determinants of mobile entertainment use: A conceptual model

Tojib, D. R. & Tsarenko, Y., 2008, Proceedings of the Australia and New Zealand Marketing Academy Conference 2008 - Marketing: Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney NSW Australia: ANZMAC, p. 1 - 9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

450 Citations (Scopus)

Determinants of sports sponsorship response

Speed, R. & Thompson, P., 2000, In : Journal of the Academy of Marketing Science. 28, 2, p. 226 - 238 13 p.

Research output: Contribution to journalArticleResearchpeer-review

28 Citations (Scopus)

Determinants of Stability in International Joint Ventures: Evidence from a Developing Country Context

Sim, A. B. & Ali, Y. M., 2000, In : Asia Pacific Journal of Management. p. 373 - 397 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Determinants of Strategic Planning Behaviour in Small Business: An Exploratory Investigation of Small Business Organizations in Australia

Ogunmokun, G. O., Shaw, R. N. & Fitzroy, P. T., 1999, In : International Journal of Management. p. 190 - 202 13 p.

Research output: Contribution to journalArticleResearchpeer-review

20 Citations (Scopus)

Determinants of youth travel markets' perceptions of tourism destinations

Reisinger, Y. & Mavondo, F. T., 2002, In : Tourism Analysis. 7, 1, p. 55 - 66 12 p.

Research output: Contribution to journalArticleResearchpeer-review

30 Citations (Scopus)

Determining the optimal return on investment for an advertising campaign

Danaher, P. J. & Rust, R. T., 20 Dec 1996, In : European Journal of Operational Research. 95, 3, p. 511-521 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Developing a global CRM strategy

Shumanov, M. & Ewing, M. T., 2007, In : International Journal of E-Business Research. 3, 2, p. 70 - 82 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Developing an Agribusiness Ethics Curriculum

Schroder, W. & Muschamp, D., 2000, International Food and Agribusiness Management Association (IAMA): 2000 World Food and Agribusiness Congress. agecon.tamu.edu/iama/2000Congress/: IAMA, p. - 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Developing an audit for SME salesforce performance: some implications for sales organisation effectiveness

Grant, K. D., Laney, R. P., Pickett, B. & Nasution, H. N., 2005, ANZMAC 2005 - Broadening the boundaries: Conference Proceedings. Purchase, S. (ed.). Fremantle WA Australia: UWA Publishing, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Developing and implementing a CRM strategy: the case of EAG Group Financial Services

Shumanov, M. & Ewing, M. T., 2004, Marketing Accountabilities and Responsibilities: Proceedings of the Conference. Wiley, J. (ed.). www.vuw.ac.nz/anzmac: ANZMAC, p. 1 - 7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Developing and implementing a CRM strategy: The case of EAG Group Financial Services

Shumanov, M. & Ewing, M. T., 2007, CRM in Services Sector. Garikaparthi, M. (ed.). 1 ed. India: Icfai University Press, p. 115 - 123 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

96 Citations (Scopus)

Developing and validating a multidimensional nonprofit brand orientation scale

Ewing, M. T. & Napoli, J., 2005, In : Journal of Business Research. 58, 6, p. 841 - 853 13 p.

Research output: Contribution to journalArticleResearchpeer-review