Research Output 1988 2019

2011

A transactional model of forgiveness in the service failure context: A customer-driven approach

Tsarenko, Y. & Tojib, D., 2011, In : Journal of Services Marketing. 25, 5, p. 381 - 392 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Beyond poverty: Social justice in a global marketplace

Scott, L., Williams, J., Baker, S., Brace-Govan, J. V. F., Downey, H., Hakstian, A-M., Henderson, G., Loroz, P. & Webb, D., 2011, In : Journal of Public Policy & Marketing. 30, 1, p. 39 - 46 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Brand evolution and demise

Jevons, C., 2011, Perspectives on Brand Management. Uncles, M. D. (ed.). 1st ed. Prahran Vic Australia: Tilde University Press, p. 200 - 210 11 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Brand relationships and brand equity in franchising

Nyadzayo, M., Matanda, M. & Ewing, M. T., 2011, In : Industrial Marketing Management. 40, 7, p. 1103 - 1115 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Capabilities, innovation and competitive advantage

Weerawardena, J. & Mavondo, F., 2011, In : Industrial Marketing Management. 40, 8, p. 1220 - 1223 4 p.

Research output: Contribution to journalArticleOther

Children's understanding of the selling versus persuasive intent of junk food advertising: Implications for regulation

Carter, O., Patterson, L., Donovan, R., Ewing, M. T. & Roberts, C., 2011, In : Social Science and Medicine. 72, 6, p. 962 - 968 7 p.

Research output: Contribution to journalArticleResearchpeer-review

Chinese mining heritage and tourism in the goldfields of the Pacific Rim

Reeves, K., Wheeler, F., Laing, J. & Frost, W., 2011, Mining Heritage and Tourism: A Global Synthesis. Conlin, M. V. & Jolliffe, L. (eds.). 1st ed. United Kingdom: Routledge, p. 23 - 32 10 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Church marketing: The effect of market orientation on perceived benefits and church participation

Mulyanegara, R., Tsarenko, Y. & Mavondo, F., 2011, In : Services Marketing Quarterly. 32, 1, p. 60 - 82 23 p.

Research output: Contribution to journalArticleResearchpeer-review

Construct validity assessment in IS research: Methods and case example of user satisfaction scale

Tojib, D. & Sugianto, L., 2011, In : Journal of Organizational and End User Computing. 23, 1, p. 38 - 63 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Corporate image in the leisure services sector

Minkiewicz, J., Evans, J., Bridson, K. & Mavondo, F., 2011, In : Journal of Services Marketing. 25, 3, p. 190 - 201 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Credit cards in a Chinese cultural context - The young, affluent Chinese as early adopters

Worthington, J., Thompson, F. & Stewart, D., 2011, In : Journal of Retailing and Consumer Services. 18, 6, p. 534 - 541 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Customer-to-noncustomer interactions: Extending the 'social' dimension of the store environment

Sands, S., Harper, E. & Ferraro, C., 2011, In : Journal of Retailing and Consumer Services. 18, 5, p. 438 - 447 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Devil or angel? How the virtual testing environment can affect product evaluations

Peng, L., He, Y. & Wan, X., 2011, In : International Journal of Market Research. 53, 3, p. 415 - 437 23 p.

Research output: Contribution to journalArticleResearchpeer-review

Emerging brands: The case of China

Ewing, M. T., Windisch, L. & Zeigler, J., 2011, Perspectives on Brand Management. Uncles, M. D. (ed.). 1st ed. Prahran Vic Australia: Tilde University Press, p. 213 - 228 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure

Gabbott, T., Tsarenko, Y. & Mok, W., 2011, In : Journal of Service Research. 14, 2, p. 234 - 248 15 p.

Research output: Contribution to journalArticleResearchpeer-review

Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value

Nasution, H., Mavondo, F., Matanda, M. & Ndubisi, N., 2011, In : Industrial Marketing Management. 40, 3, p. 336 - 345 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Ethical performance evaluation: An extension and illustration

Saunders, S., 2011, In : European Business Review. 23, 6, p. 561 - 571 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption

Gountas, S., Mavondo, F., Ewing, M. T. & Gountas, J., 2011, In : Tourism Analysis. 16, 4, p. 393 - 403 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Forecasting television ratings

Danaher, P., Dagger, T. & Smith, M., 2011, In : International Journal of Forecasting. 27, 4, p. 1215 - 1240 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Forward or delete: What drives peer-to-peer message propagation across social networks?

Harvey, C., Stewart, D. B. & Ewing, M. T., 2011, In : Journal of Consumer Behaviour. 10, 6, p. 365 - 372 8 p.

Research output: Contribution to journalArticleResearchpeer-review

From right to responsibility: Sustainable change in water consumption

Phipps, M. & Brace-Govan, J. V. F., 2011, In : Journal of Public Policy & Marketing. 30, 2, p. 203 - 219 17 p.

Research output: Contribution to journalArticleResearchpeer-review

From whence it came: Understanding source effects in consumer-generated advertising

Steyn, P., Ewing, M. T., van Heerden, G. & Windisch, L., 2011, In : International Journal of Advertising. 30, 1, p. 133 - 160 28 p.

Research output: Contribution to journalArticleResearchpeer-review

Generating positive word-of-mouth in the service experience

Ng, S., David, M. & Dagger, T., 2011, In : Managing Service Quality. 21, 2, p. 133 - 151 19 p.

Research output: Contribution to journalArticleResearchpeer-review

How does the general public view posthumous organ donation? A meta-synthesis of the qualitative literature

Newton, J., 2011, In : BMC Public Health. 11, p. 1 - 11 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access

How do obese individuals perceive and respond to the different types of obesity stigma that they encounter in their daily lives? A qualitative study

Lewis, S., Thomas, S., Warwick Blood, R., Castle, D. J., Hyde, J. & Komesaroff, P., 2011, In : Social Science and Medicine. 73, 9, p. 1349 - 1356 8 p.

Research output: Contribution to journalArticleResearchpeer-review

'I'm searching for solutions': Why are obese individuals turning to the Internet for help and support with 'being fat'?

Lewis, S., Thomas, S. L., Blood, W., Castle, D. J., Hyde, J. & Komesaroff, P. A., 2011, In : Health Expectations. 14, 4, p. 339 - 350 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access

Instant innovation: From zero to full speed in fifteen years: How online offerings have reshaped marketing research

Campbell, C., Parent, M., Plangger, K. & Fulgoni, G., 2011, In : Journal of Advertising Research. 51, 1 Supplement, p. 72 - 86 15 p.

Research output: Contribution to journalArticleResearchpeer-review

In-store music and aroma influences on shopper behavior and satisfaction

Morrison, M., Gan, S., Dubelaar, P. & Oppewal, H., 2011, In : Journal of Business Research. 64, 6, p. 558 - 564 7 p.

Research output: Contribution to journalArticleResearchpeer-review

Market orientation and marketing in nonprofit organizations. Indications for fundraising from Victoria

Brady, E., Brace-Govan, J. V. F., Brennan, L. & Conduit, J., 2011, In : International Journal of Nonprofit and Voluntary Sector Marketing. 16, 1, p. 84 - 98 15 p.

Research output: Contribution to journalArticleResearchpeer-review

Matching consumers' country and product image perceptions: An Australian perspective

Dagger, T. & Raciti, M., 2011, In : Journal of Consumer Marketing. 28, 3, p. 200 - 210 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Modeling the demand and supply in a new B2B-upstream market using a knowledge updating process

Krishnan, T., Feng, S. & Beebe, T., 2011, In : International Journal of Forecasting. 27, 4, p. 1160 - 1177 18 p.

Research output: Contribution to journalArticleResearchpeer-review

More than chatting online: Children, marketing and the use of digital media

Snyder, I., Jevons, C., Henderson, M., Gabbott, T. & Beale, D., 2011, In : English in Australia. 46, 3, p. 32 - 40 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia

Tan, Y., Mavondo, F. & Worthington, J., 29 Mar 2011, In : Asia Pacific Journal of Marketing and Logistics. 23, 2, p. 152-164 13 p.

Research output: Contribution to journalArticleResearchpeer-review

'Our girth is plain to see': An analysis of newspaper coverage of Australia's future 'Fat Bomb'

Holland, K., Blood, W., Thomas, S., Lewis, S., Komesaroff, P. & Castle, D., 2011, In : Health Risk and Society. 13, 1, p. 31 - 46 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Paradigms at play and implications for validity in social marketing research

Brennan, L-M., Voros, J. & Brady, E., 2011, In : Journal of Social Marketing. 1, 2, p. 100 - 119 20 p.

Research output: Contribution to journalArticleResearchpeer-review

Predicting consumers pro-environmental behaviour

Mahardika, H., Thomas, D. & Ewing, M. T., 2011. 1 p.

Research output: Contribution to conferenceAbstractOther

Review of Ergon Energy's demand management programs

Smith, L. D. G., Curtis, J. M., Gangadharan, L., Raschky, P., Symmons, M. A., Newton, F. J. & Verplanken, B., 2011, Australia: BehaviourWorks Australia. 119 p.

Research output: Book/ReportCommissioned ReportResearch

Role of inter-organisational compatibility and IOIS integration in large firms and SMEs retailing chains

Rajaguru, R. & Matanda, M., 2011, In : Asia Pacific Journal of Marketing and Logistics. 23, 2, p. 177 - 199 23 p.

Research output: Contribution to journalArticleResearchpeer-review

Self-regulation of motor vehicle advertising: Is it working in Australia?

Donovan, R., Fielder, L., Ouschan, R. & Ewing, M. T., 2011, In : Accident Analysis and Prevention. 43, 3, p. 631 - 636 6 p.

Research output: Contribution to journalArticleResearchpeer-review

Strategic and tactical alliances: Do environmental non-profits manage them differently?

Polonsky, M., Lefroy, K., Garma, R. & Chia, N., 2011, In : Australasian Marketing Journal. 19, 1, p. 43 - 51 9 p.

Research output: Contribution to journalArticleResearchpeer-review

The impact of store-price signals on consumer search and store evaluation

Ho, H., Ganesan, S. & Oppewal, H., 2011, In : Journal of Retailing. 87, 2, p. 127 - 141 15 p.

Research output: Contribution to journalArticleResearchpeer-review

The impact of tariff structure on customer retention, usage, and profitability of access services

Iyengar, R., Jedidi, K., Essegaier, S. & Danaher, P., 2011, In : Marketing Science. 30, 5, p. 820 - 836 17 p.

Research output: Contribution to journalArticleResearchpeer-review

The Inscrutable Shopper: Consumer Resistance in Retail

Minahan, S., Sands, S. & Ferraro, C., 2011, First ed. New York NY USA: Business Expert Press. 153 p.

Research output: Book/ReportBookResearchpeer-review

The Political Environment

Saunders, S. G., 2011, International Marketing. Bothma, C. & Burgess, S. (eds.). 2 ed. Cape Town: Oxford University Press Southern Africa, p. 239-255 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Other

The role of English in international education

Snyder, I. & Beale, D., 2011, A Home away from Home? International Students in Australian and South African Education. Snyder, I. & Nieuwenhuysen, J. (eds.). Melbourne: Monash University Publishing, p. 117 - 132 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

The role of the Fatosphere in fat adults' responses to obesity stigma: A model of empowerment without a focus on weight loss

Dickins, M., Thomas, S., King, B., Lewis, S. & Holland, K., 2011, In : Qualitative Health Research. 21, 12, p. 1679 - 1691 13 p.

Research output: Contribution to journalArticleResearchpeer-review

The voice of the consumer speaks forcefully in brand identity: User-generated content forces smart marketers to listen

Christodoulides, G., Jevons, C. & Blackshaw, P., 2011, In : Journal of Advertising Research. 51, 1 Supplement, p. 101 - 111 11 p.

Research output: Contribution to journalArticleResearchpeer-review

The zero-comparison effect

Palmeira, M., 2011, In : Journal of Consumer Research. 38, 1, p. 16 - 26 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Those who come to pray and those who come to look: Interactions between visitors and congregations

Griffiths, M., 2011, In : Journal of Heritage Tourism. 6, 1, p. 63 - 72 10 p.

Research output: Contribution to journalArticleResearchpeer-review

To delight or not to delight? An investigation of loyalty formation in the restaurant industry

Bowden, J. & Dagger, T., 2011, In : Journal of Hospitality Marketing and Management. 20, 5, p. 501 - 524 24 p.

Research output: Contribution to journalArticleResearchpeer-review