Research Output

2020

Advertising effectiveness for multiple retailer-brands in a multimedia and multichannel environment

Danaher, P. J., Danaher, T. S., Smith, M. S. & Loaiza-Maya, R., Jun 2020, In : Journal of Marketing Research. 57, 3, p. 445-467 23 p.

Research output: Contribution to journalArticleResearchpeer-review

A simplified approach to understanding customer support and help during self-service encounters

van Tonder, E., Saunders, S. G. & de Beer, L. T., 2020, In : International Journal of Quality and Reliability Management. 37, 4, p. 609-634 26 p.

Research output: Contribution to journalArticleResearchpeer-review

Business students’ thinking about their studies and future careers

Bennett, D., Knight, E., Jevons, C. & Ananthram, S., 2020, (Accepted/In press) In : Perspectives: Policy and Practice in Higher Education. 6 p.

Research output: Contribution to journalArticleResearchpeer-review

Collective ideological work for an alternative to consumerism: how an intentional community balances ideals and practice

Binay, I., Brace-Govan, J. & Oppewal, H., Mar 2020, In : Journal of Consumer Behaviour. 19, 2, p. 99-107 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Complex contradictions in a contemporary idealised feminine body project

Ferguson, S., Brace-Govan, J. & Welsh, B., 2020, (Accepted/In press) In : Journal of Marketing Management. 28 p.

Research output: Contribution to journalArticleResearchpeer-review

Consumer engagement with brand posts on social media in consecutive stages of the customer journey

Demmers, J., Weltevreden, J. W. J. & van Dolen, W. M., 2 Jan 2020, In : International Journal of Electronic Commerce. 24, 1, p. 53-77 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Crowdsourcing hypothesis tests: making transparent how design choices shape research results

Landy, J. F., Jia, M. L., Ding, I. L., Viganola, D., Tierney, W., Dreber, A., Johansson, M., Pfeiffer, T., Ebersole, C. R., Gronau, Q. F., Ly, A., van den Bergh, D., Marsman, M., Derks, K., Wagenmakers, E-J., Proctor, A., bartels, D. M., Cheung, F., Cimpian, A., Dhole, S. & 27 others, Donnellan, M. B., Hahn, A., Hall, M. P., Jiménez-Leal, W., Johnson, D. J., Lucas, R. E., Monin, B., Montealegre, A., Mullen, E., Pang, J., Ray, J., Reinero, D. A., Reynolds, J., Sowden, W., Storage, D., Su, R., Tworek, C. M., Van Bavel, J. J., Walco, D., Wills, J., xu, X., Yam, K. C., Yang, X., Cunningham, W. A., Schweinsberg, M., Urwitz, M. & The Crowdsourcing Hypothesis Test Collaboration, May 2020, In : Psychological Bulletin. 146, 5, p. 451-479 29 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Cultural globalization and young Korean women’s acculturative labor: K-beauty as hegemonic hybridity

Seo, Y., Cruz, A. G. B. & Fifita, I. ME., 2020, (Accepted/In press) In : International Journal of Cultural Studies. 19 p.

Research output: Contribution to journalArticleResearchpeer-review

Culturally polite communication: enhancing the effectiveness of the localization strategy

Li, D., Kreuzbauer, R., Chiu, C. & Keh, H. T., Jan 2020, In : Journal of Cross-Cultural Psychology. 51, 1, p. 49-69 21 p.

Research output: Contribution to journalArticleResearchpeer-review

Employing a value-belief-norm framework to gauge Carthage residents’ intentions to support sustainable cultural heritage tourism

Megeirhi, H. A., Woosnam, K. M., Ribeiro, M. A., Ramkissoon, H. & Denley, T. J., 2020, In : Journal of Sustainable Tourism. 28, 9, p. 1351-1370 20 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Examining Iranian tourists’ memorable experiences on destination satisfaction and behavioral intentions

Gohary, A., Pourazizi, L., Madani, F. F. & Chan, E. Y., 2020, In : Current Issues in Tourism. 23, 2, p. 131-136 6 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Explicating the resource integration process during self-service socialisation: conceptual framework and research propositions

van Tonder, E., Saunders, S. G. & Farquhar, J. D., 2020, (Accepted/In press) In : Journal of Business Research. 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Gender status bias and the marketplace

Ferguson, S., Brace-Govan, J. & Martin, D. M., Feb 2020, In : Journal of Business Research. 107, p. 211-221 11 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Good match matters: knowledge co-creation in international joint ventures

Chang, J., Wang, J. J. & Bai, X., Jan 2020, In : Industrial Marketing Management. 84, p. 138-150 13 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Home culture consumption as ambivalent embodied experience

Cruz, A. G. B. & Buchanan-Oliver, M., 2020, (Accepted/In press) In : European Journal of Marketing. 29 p.

Research output: Contribution to journalArticleResearchpeer-review

How mindset and store familiarity impact online stockout responses

Gunness, A. & Oppewal, H., 2020, In : International Journal of Retail and Distribution Management. 48, 4, p. 326-347 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Human staff vs. service robot vs. fellow customer: does it matter who helps your customer following a service failure incident?

Ho, T. H., Tojib, D. & Tsarenko, Y., May 2020, In : International Journal of Hospitality Management. 87, 10 p., 102501.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

In the eye of the beholder: how self-construal influences service evaluations following observations of others’ service experiences

Sharifi, S. & Spassova, G., 2020, In : European Journal of Marketing. 54, 5, p. 1087-1116 30 p.

Research output: Contribution to journalArticleResearchpeer-review

Macro-level interventions in systems of wicked consumption

Orazi, D. C., Koch, M. & Varma, S., 2020, Macro-Social Marketing Insights: Systems Thinking for Wicked Problems. Kennedy, A-M. (ed.). 1st ed. New York NY USA: Routledge, p. 93-109 17 p. (Routledge Interpretive Marketing Research).

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Managing smokefree momentum: Young RYO smokers’ responses to tobacco endgame strategies

Ferguson, S., Brace-Govan, J., Hoek, J. & Mulconroy, M., Jun 2020, In : Journal of Macromarketing. 40, 2, p. 250-265 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Migrant workers’ rights, social justice and sustainability in Australian and New Zealand wineries: a comparative context

Baird, T., Hall, C. M., Castka, P. & Ramkissoon, H., 2020, Social Sustainability in the Global Wine Industry: Concepts and Cases. Forbes, S. L., De Silva, T-A. & Gilinsky Jnr, A. (eds.). 1st ed. Cham Switzerland: Palgrave Macmillan, p. 107-118 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Mix&Match: a resource-based complaint recovery framework for tangible compensation

Stakhovych, S. & Tamaddoni, A., 2020, (Accepted/In press) In : Journal of Service Research. 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Neo-colonial marketization of “ethical tourism”: a critical visual analysis

Kadomskaia, V., Brace-Govan, J. & Cruz, A. G. B., 2020, Marketization: Theory and Evidence from Emerging Economies. Chaudhuri, H. R. & Belk, R. W. (eds.). 1st ed. Singapore Singapore: Springer, p. 259-283 25 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Product set granularity and consumer response to recommendations

Tsekouras, D., Dellaert, B. G. C., Donkers, B. & Häubl, G., 2020, In : Journal of the Academy of Marketing Science. 48, p. 186-202 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

Semantic path-based learning for review volume prediction

Sharma, U., Rudinac, S., Worring, M., Demmers, J. & van Dolen, W., 2020, Advances in Information Retrieval: 42nd European Conference on IR Research, ECIR 2020, Proceedings, Part 1. Jose, J. M., Yilmaz, E., Magalhães, J., Castells, P., Ferro, N., Silva, M. J. & Martins, F. (eds.). 1st ed. Cham Switzerland: Springer, p. 821-835 15 p. (Lecture Notes in Computer Science; vol. 12035 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

Smiling signals intrinsic motivation

Cheng, Y., Mukhopadhyay, A. & Williams, P., Feb 2020, In : Journal of Consumer Research. 46, 5, p. 915-935 21 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Strategies to improve health communication: Can health professionals be heroes?

Jenkins, E. L., Ilicic, J., Molenaar, A., Chin, S. & McCaffrey, T. A., 22 Jun 2020, In : Nutrients. 12, 6, 19 p., 1861.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

Tactical use of rewards to enhance loyalty program effectiveness

Danaher, P. J., Sajtos, L. & Danaher, T. S., 2020, (Accepted/In press) In : International Journal of Research in Marketing. 16 p.

Research output: Contribution to journalArticleResearchpeer-review

The association between national income and adult obesity prevalence: empirical insights into temporal patterns and moderators of the association using 40 years of data across 147 countries

Talukdar, D., Seenivasan, S., Cameron, A. J. & Sacks, G., May 2020, In : PLoS ONE. 15, 5, 17 p., e0232236.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

The impact of health vs. non-health goals on individuals' lifestyle program choices: a discrete choice experiment approach

Benning, T. M., Dellaert, B. G. C. & Arentze, T. A., 30 Mar 2020, In : BMC Public Health. 20, 9 p., 411.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

The left-digit bias: when and why are consumers penny wise and pound foolish?

Sokolova, T., Seenivasan, S. & Thomas, M., Aug 2020, In : Journal of Marketing Research. 57, 4, p. 771-788 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

The role of explanations and metadiscourse in management responses to anger-reviews versus anxiety-reviews: the mediation of sense-making

Li, C., Cui, G. & He, Y., Aug 2020, In : International Journal of Hospitality Management. 89, 13 p., 102560.

Research output: Contribution to journalArticleResearchpeer-review

The voice of cognition: active and passive voice influence distance and construal

Chan, E. Y. & Maglio, S. J., Apr 2020, In : Personality and Social Psychology Bulletin. 46, 4, p. 547-558 12 p.

Research output: Contribution to journalArticleResearchpeer-review

To erect temples to virtue: effects of state mindfulness on other-focused ethical behaviors

Orazi, D. C., Chen, J. & Chan, E. Y., 2020, (Accepted/In press) In : Journal of Business Ethics. 14 p.

Research output: Contribution to journalArticleResearchpeer-review

Touch vs. click: how computer interfaces polarize consumers’ evaluations

Wang, X., Keh, H. T., Zhao, H. & Ai, Y., 2020, (Accepted/In press) In : Marketing Letters. 13 p.

Research output: Contribution to journalArticleResearchpeer-review

Validating the innovation prowess framework for firms in emerging economies facing tight regulatory regimes: the case of Indian pharmaceutical firms

Gupta, S., Polonsky, M. & Ray, S., 18 May 2020, In : Journal of Strategic Marketing. 28, 4, p. 304-320 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Whose algorithm says so: the relationships between type of firm, perceptions of trust and expertise, and the acceptance of financial robo-advice

Lourenço, C. J. S., Dellaert, B. G. C. & Donkers, B., Feb 2020, In : Journal of Interactive Marketing. 49, p. 107-124 18 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File

You’re not yelping your case: the unexpected social consequences of word of mouth

Palmeira, M., Spassova, G. & Quoidbach, J., 2020, In : European Journal of Marketing. 54, 2, p. 419-447 29 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

“One country, two systems”: consumer acculturation of Hong Kong locals

Wang, J. J., Joy, A., Belk, R. & Sherry, J. F., Jan 2020, In : European Journal of Marketing. 54, 1, p. 1-25 25 p.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

“They did not walk the green talk!”: how information specificity influences consumer evaluations of disconfirmed environmental claims

Orazi, D. C. & Chan, E. Y., 2020, In : Journal of Business Ethics. 163, p. 107-123 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
2 Citations (Scopus)
2019

A longitudinal study examining uptake of new recreation infrastructure by inactive adults

Smith, B. J., MacKenzie-Stewart, R., Newton, F. J., Haregu, T. N., Bauman, A., Donovan, R. J., Mahal, A., Ewing, M. T. & Newton, J. D., 1 Aug 2019, In : International Journal of Behavioral Nutrition and Physical Activity. 16, 1, 10 p., 59.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
1 Citation (Scopus)

Celebrity versus film persona endorsements: examining the effect of celebrity transgressions on consumer judgments

Kennedy, A., Baxter, S. M. & Ilicic, J., Feb 2019, In : Psychology and Marketing. 36, 2, p. 102-112 11 p.

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Coffee cues elevate arousal and reduce level of construal

Chan, E. Y. & Maglio, S. J., 1 Apr 2019, In : Consciousness and Cognition. 70, p. 57-69 13 p.

Research output: Contribution to journalArticleResearchpeer-review

7 Citations (Scopus)

Collaborative orientation to advance value co-creation in buyer–seller relationships

Gupta, S., Polonsky, M. & Lazaravic, V., 2019, In : Journal of Strategic Marketing. 27, 3, p. 191-209 19 p.

Research output: Contribution to journalArticleResearchpeer-review

4 Citations (Scopus)

Combining virtual reality and mobile eye tracking to provide a naturalistic experimental environment for shopper research

Meißner, M., Pfeiffer, J., Pfeiffer, T. & Oppewal, H., Jul 2019, In : Journal of Business Research. 100, p. 445-458 14 p.

Research output: Contribution to journalArticleResearchpeer-review

32 Citations (Scopus)

Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour

Mahardika, H., Thomas, D., Ewing, M. T. & Japutra, A., 2019, (Accepted/In press) In : Journal of Retailing and Consumer Services. 10 p., 101943.

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Consumer motivation for product disposal and its role in acquiring products for reuse

Simpson, D., Power, D., Riach, K. & Tsarenko, Y., Oct 2019, In : Journal of Operations Management. 65, 7, p. 612-635 24 p.

Research output: Contribution to journalArticleResearchpeer-review

Consumer responses to high service attentiveness: a cross-cultural examination

Liu, M. W., Zhang, L. & Keh, H. T., Mar 2019, In : Journal of International Marketing. 27, 1, p. 56-73 18 p.

Research output: Contribution to journalArticleResearchpeer-review