At its AGM in Melbourne, Australia, and on line, Qantas shareholders delivered a stinging rebuke of the airline’s board & top management, handing its board one of the biggest-ever protest votes against an ASX-listed blue-chip company about its executive pay scheme. Greg Bamber, Monash University, says Qantas's reputation has been damaged in the minds of investors, customers and its workforce. He acknowledges that managing an airline is challenging, especially during and after a global pandemic. In comments that were not broadcast, he recommended that Qantas should pay more attention to the voices of its customers and workers, and to try harder to balance their interests, rather than appearing to focus mainly on trying to maximise short-term profits and executives bonuses! For a discussion of the aviation industry that draws on international research and includes practical conclusions, see the book: "Up in the Air: How Airlines Can Improve Performance by Engaging their Employees," by Bamber, G.J., Gittell, J.H., Kochan, T.A. & von Nordenflytch, A.V., www.cornellpress.cornell.edu/book/9780801447471/up-in-the-air/#bookTabs=1 Film Credit: SBS TV World News Team, including: Rhayna Bosch; Natasha Cleary; Ricardo Goncalves; and Alexandra Jones. Greg Bamber and Monash University are on Wurundjeri Country/Melbourne, Australia. They acknowledge and respect the traditional owners and custodians of the land on which we work and live.