No masks, no space: Qantas and Jetstar accused of putting profits over people as coronavirus spreads

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Australian airlines are insisting that seating passengers in middle seats is perfectly safe, despite the country teetering on the edge of a second coronavirus outbreak. But one aviation expert told The New Daily he forked out for an extra seat on a recent flight just to feel safe. Qantas boss Alan Joyce has maintained on-board health measuresdissolve the need for social distancing on airplanes. As of Friday, Virgin Australia and Jetstar were continuing to sell tickets for middle seats.

Aviation specialist Greg Bamber isn’t so certain sitting so close to other passengers is safe in the middle of a pandemic – especially when masks aren’t mandatory. The Monash University professor went to great lengths to ensure he had a vacant seat next to him on his recent round-trip with Jetstar. “Most flight attendants and most passengers did not wear masks,” Professor Bamber said. “I think that Qantas/Jetstar should rethink seating people in middle seats on flights.”

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Professor Bamber, who is the co-author of Up in the Air, told TND he paid not only for his seat, but for the middle seat next to him, in order to at least “try and give some physical distancing”, a process he said was expensive and complicated. He said on the first leg of his journey, his plane was just eight seats off being full – with middle seats definitely occupied.

Even leaving the middle seat vacant between passengers doesn’t meet the 1.5-metre social distancing guidelines. Image: TND Passengers are handed “wellness” packs before boarding, which include masks. Wearing masks onboard a flight is not mandatory, and Professor Bamber said it was not even strongly encouraged on his flights.

Choosing profits over people

While Virgin Australia told TND it would only allocate passengers middle seating when it could not be avoided, Qantas head Mr Joyce has repeatedly boasted the safety of the controversial measure – even taking a flight in the seat himself. Mr Joyce has said the upgraded, hospital-grade high-efficiency particulate air (HEPA) filters onboard reduce the risk of COVID-19 transmission on flights, and further, that to properly observe social distancing on board would be economically unviable for passengers and airlines alike.

Alan Joyce says properly abiding by social distancing guidelines would equal 22 passengers on a 180-seat aircraft. 

Consumer rights expert at the University of Melbourne Jeannie Paterson was shocked airlines were allowed to disobey social distancing practises on flights. Professor Paterson questioned if airlines were contravening the consumer guarantee guideline of providing care and provision of services. “I think it’s quite surprising that proper efforts aren’t being taken to protect passenger safety,” Professor Paterson told The New Daily. They’re flouting social distancing requirements. And their only justification is that it isn’t economical? Wow. “It’s just outrageous.”

Deakin University marketing professor Michael Callaghan said this was a case of Qantas seeking to maximise profits, in behaviour that was “ethically and morally bankrupt”. “They were one of the first organisations to stand people down – they are now taking advantage of the circumstances,” said Dr Callaghan, an expert in corporate ethics and social responsibility. “Unless the government pushes back, we’re going to end up with a serious second surge (in virus numbers).”

University of New South Wales infectious diseases expert and Kirby Institute head of biosecurity research Professor Raina MacIntyre said the use of masks and disinfectant wipes was a risk mitigator, but even improved air-cycling and HEPA filters would not reduce the risk to zero.

The fine print

While Mr Joyce is adamant you’re as safe on the middle seat as you are anywhere else on one of his aircraft, that hasn’t stopped Jetstar charging passengers to choose where they sit. While the budget airline has always charged a fee for passengers to choose their seat ($7 for a regular seat, $12 for extra leg room), selecting ‘I don’t mind where I sit’ during the booking process has a gentle reminder: “If you want to avoid the middle seat, choose from the options above.”

Professor Paterson said this wording – appearing to leverage COVID-19 transmission fears linked to potentially being flanked by two strangers on an airplane – was extortionist. A Jetstar spokesperson told The New Daily this wording had been on the site  for years “before COVID”. But Professor Paterson said it carried a lot more weight in the current climate. The government has been quizzed about why airlines were able to bypass the strict social distancing laws that have kept the rest of the country’s businesses on their knees.

Deputy chief medical officer Paul Kelly in May responded, saying planes were “probably not as safe as an outdoor cafe”, conceding Australia needed its airline industry. Professor Kelly said the government had been in discussions with Qantas since January about how to safely resume flying. “We made it very clear that like all other industries in Australia, they needed to do their own risk assessment and come up with their own way of mitigating that risk,” he said.

Dr Callaghan said Qantas should be “very, very careful” with their actions, as they’re liable for them. I think that if you’re a (head) of an organisation that (introduces) corporate policy that puts people at risk … you should be charged with second-degree manslaughter,’’ – Dr Callaghan “You’re the one that should be held responsible.”

Jetstar and Virgin Australia confirmed on Friday their policies remain to seat passengers in the middle rows. Qantas did not respond to requests from TND.

Qantas boss Alan Joyce sits between the airline’s chief customer officer Steph Tully and international head Tino La Spina. Photo: Qantas. 

Image: TND;  Play Video -- see original TND